For Linksys devices, go to: http://ui.linksys.com From there you can select the Linksys device (wired router or wireless router) you are trying to troubleshoot. You may have to choose from the Firmware Version currently installed on the device. Now you have access to all the tabs / options in the router and can better assist the user over the phone or by email. For D-Link devices, go to: http://www.dlink.ca/support/faq/?prod_id=1457